We take pride in the proactive nature of how we deal with and manage claims.

Since we began writing business DUAL Asset has received claims notifications across a broad spectrum of risks that are covered under our policies. The Claims team led by Andrew Hillier and Naomi Kent strive to provide a fast and practical approach to claims management and generally work alongside the insured’s solicitor to provide continuity in the claim. Please visit our Claims Corner below to see some real life examples of how we have dealt with claim notifications.

Please try and contact us within 28 days of becoming aware of anything that may result in a Claim under your Policy; even if you are not sure you want or need to make a Claim.

Please email us at claimsdau@dualgroup.com with the full details of your claim along with a copy of your policy or contact one of the claims team below.

Talk to the team

Naomi Hare

Naomi Hare

Head of Claims


Email Naomi

+44 (0)7936 370 787

Naomi has 13 years’ experience in the legal indemnities market and has underwritten a broad range of both residential and commercial risks, as well as missing beneficiary, rights to light, and other bespoke risks.

Naomi also has extensive claims handling experience, having been involved in a number of cases which have gone to mediation, trial and the Financial Ombudsman.

Andrew Hillier

Executive Chairman


Email Andrew

T:+44 (0)207 337 8754 / M:+44 (0)7778 796 859

Andrew is a Chartered Surveyor with over 25 years’ experience in the property industry who has applied his property and business experience to a wide variety of entrepreneurial companies.

His first professional property consultancy in the golf course market has been followed by several ventures in property development, consultancy, IT and renewable energy.

In 2013 he co-founded DUAL Asset Underwriting which has rapidly become the leading global insurer for legal indemnities. His property expertise and connections bring a unique combination to this exciting insurance business. As well as being passionate about property and creating deals, Andrew enjoys golf and supporting Watford FC.

Claims Corner case study icon

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Multiple Claimants, Thwart Resolution

DUAL Asset has recently settled a difficult restrictive covenant case in South London. The case involved a developer (the Insured) who had purchased a piece of land and gained planning consent for the construction of two houses. The Property in...

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Romanian Overlapping Claim

DUAL Asset underwriting has led the way in providing cover in the CEE over the last 5 years. One of the biggest risks that we see is restitution claims and going hand-in-hand with those are potential overlapping rights. Restitution claims...

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Neighbour Dispute but No Neighbours!!!

DUAL Asset has recently concluded a claim for a disputed access way in South London between two neighbours. As we all know for most people buying and owning a property is both their single biggest investment and also one of...

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Electrifying work from DUAL Asset

DUAL Asset recently helped a major developer (the insured) with an issue on one of their developments. The original policy was for mines and minerals coverage and then DUAL Asset provided an endorsement for various way leaves and easements in...