COVID-19 – Providing a Normal Service in Abnormal Times….
18th March 2020
Dear Clients and Partners,
During this challenging time, we wanted to provide you with an update on the actions that DUAL Asset is taking to protect the health and safety of our staff and clients, in light of the spread of COVID-19 across the globe and the UK Government’s latest advice of 16 March.
As of Monday this week, all DUAL Asset staff are now working remotely from home and our offices are temporarily closed. We are striving to ensure our level of service remains high and that business continues as close to normal as possible. We have been making robust plans for remote working for some time, and all of our team will still be contactable by email and on their existing phone numbers. It is definitely business as usual and we are all well equipped to carry out the same job at home or in the office.
How we would love you to help:
Please do not send post or cheques to our offices. Please email firstname.lastname@example.org with a copy of any post documents and use online banking to pay invoices or premiums. Please contact us for banking details if needed or if you have any questions.
Please do try and replace face-to-face meetings with the team members with virtual meetings where possible. Given this situation could go on for some time, human contact, albeit by a video screen, is imperative for the wellbeing of us all.
Please do bear with the team during this time of uncertainty. The team are working around the clock to provide the best service levels, but at times this may be challenging. Many of our underwriters have families and will be juggling childcare and work when the schools are closed, or the kids are sent home with a cough….I am in this situation as of today!
Most importantly, we hope that all our clients, partners and friends remain safe and healthy and albeit work is our livelihood and pays the bills, there are more important things at risk right now.
We will keep you advised of developments as this fast-moving situation changes, but please do not hesitate to contact me if you have any queries.
Finally, below is a note that David Howden, our group CEO wanted to share with you all.
Many thanks and best wishes,
+44 (0)20 7337 6477
A message from David Howden, CEO Hyperion Insurance Group
“In these unprecedented times I wanted to outline how we are responding as a Group to the challenge we are all facing with the escalating Covid-19 Pandemic and to reinforce that we are committed to continuing to provide the high level of service you have come to know us for.
As an international group we have operations, clients and partners in countries around the world, where both the disease itself and the various government responses to it are at different stages of development. Many of our offices have been dealing with this issue for some time, and I am proud of how they have acted with focus and determination, invoking flexible working practices to protect themselves and their communities whilst continuing to provide the highest level of service to our clients and partners.
Whilst we have had to adapt our working practices, our agility and creativeness ensure that we have and will continue to deliver “Business as Normal in Abnormal Times”.
Our IT, telephony and network capabilities have been developed to support smart working, and our collaborative remote working tools such as Skype for Business, Workplace and other digital tools, are designed to keep our people and our clients and partners in touch.
In summary, we are well-equipped to put our people first so that they can continue to deliver to our clients and partners.
With that in mind, and with the interests of our colleagues and clients at heart, all offices have ceased non-essential business travel and employees are using technology to replace face-to-face meetings where possible.
Many offices have already implemented home-working solutions or are prepared to implement these soon and I expect we will increasingly rely on these methods of working over the coming weeks.
This extraordinary situation is likely to be with us for some time and I am most grateful for the professionalism and resilience of our employees and the support of our clients and partners.
We remain available to support you in any way we can and I ask that you reach out to us using your normal contacts if we can assist.
With my very best wishes to you, your colleagues and your families”